Frequently Asked Questions


What are your shipping details?

Shipping costs are flat rate and free of charge within Japan.

For international orders, we offer a flat-rate shipping fee of ¥5,500 to the USA and Canada, and ¥4,000 to Taiwan, regardless of the number of items in your order. This is part of our current flat-rate shipping campaign.

Do you ship internationally?

Yes. Currently, we offer international shipping, and our destinations include the United States, Canada, and Taiwan.

How long does it take for the goods to arrive after ordering?

After payment is received, the order will be shipped from Osaka within 28 days after order confirmation. Kuroneko Yamato TA-Q-BIN sends items addressed within Japan. Arrival times vary by region but generally take approximately 1-3 days.

For overseas destinations, the shipment is sent by UPS, and delivery to the USA generally takes 3-4 days. However, these are estimated times and may vary in practice.

How can I track my order?

Once your order has been dispatched, you will receive a dispatch notification email containing a tracking number. You can use this number to track the status of your package and delivery progress on the website.

Can I change the contents of an order after it has been placed?

If you need to make changes to your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request, but please note that it may be difficult to make changes if the order has already been processed.

Which payment methods do you accept?

We accept the following payment methods:
Visa, Mastercard, JCB, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and Amazon Pay (Amazon.co.jp).

What is your returns policy?

We accept returns and exchanges within 7 days from the date of delivery. Please have a look at the Returns & Exchanges page for detailed procedures. *Certain types of items cannot be returned, like custom products (such as special orders, custom-sized items, or personalized items).

Who has to pay the return shipping costs?

The customer is responsible for the return shipping costs. However, if the return is due to our error or a defective product, we will bear the shipping costs.

What are your product sizing details?

Our sizing is generally based on Japanese standards, which tend to run a bit smaller than typical Western sizes. If you're uncertain about selecting the right size, we recommend consulting our size guide or reaching out to our customer support. Our team will gladly assist you with more precise measurements and wearability information.

Where are you located?

Our corporate headquarters are located in Osaka City, while our manufacturing facility is situated in Tottori Prefecture, Japan.

Is it possible to physically try on the products and assess their texture?

Certainly! You can explore our product range and try them on at our physical showroom, Kobo CAFE ANTAI, located on the first floor of our corporate office. For additional details, please click here.

Do you offer gift-wrapping options?

Yes, we offer a gift box service (gift bag service for international addresses). Please indicate your request in the 'Order notes' field in the shopping cart.

How is Japanese sales tax handled for overseas shipments?

While transactions within Japan are subject to a 10% consumption tax, please note that export transactions are exempt from this tax. This exemption is in line with the principle that consumption tax, designed for domestic consumption, does not apply to goods consumed abroad.

On our product pages, you will see prices that include consumption tax. However, when you select an overseas address during checkout, the prices will be calculated without tax.

What are the international taxes, duties, etc., that I have to pay?

International taxes and duties can vary depending on your location and the import regulations of your country. These charges are typically determined by your local customs authorities and are not included in the product's purchase price on our website. Please note that these fees are the responsibility of the customer and may need to be settled with your customs office upon delivery.

Deliveries to the USA.

Shipments with a total value exceeding US$800 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.

・"Packages whose declared value is under $800 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP."

U.S. Customs and Border Protection: Internet Purchases

・"Will I have to pay taxes on online purchases that are less than $800?
If the purchase price is below the $800 de minimis threshold, it should be admitted free of duty and tax."

U.S. Customs and Border Protection: E-Commerce Frequently Asked Questions

Deliveries to Canada.

Shipments with a total value exceeding CA$20 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.

・"Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. …You do not have to pay the GST on the following goods that are imported into Canada by mail: goods worth CAN$20 or less. …If you live in a participating province, you will have to pay the HST instead of the GST."

Canada Border Services Agency: Paying duty and/or taxes on imported goods

Canada Border Services Agency: Estimate duty and taxes

Deliveries to Taiwan.

Shipments with a total value exceeding NT$2,000 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.



・"Article 7…if the customs value is within NT$2,000, the customs duty, commodity tax and business tax are exempted."

Regulations Governing Customs Clearance Procedures for Importing and Exporting Postal Parcels

・"Since January 2018, Taiwan has had a de minimis threshold of NT$2,000. A VAT of 5% must be paid for all goods exceeding this de minimis value."

DHL: Your guide to import duty & taxes in Taiwan